Return policy.
Effective Date: October 2024
Thank you for shopping with Crows & Bellows! We want you to be completely satisfied with your purchase. If you’re not, please review our return policy below.
1. Return Eligibility
You may return most items within 14 days of receiving your order for a full refund or exchange, provided that the items are in their original condition, unused, and with all original tags and packaging.
2. Non-Returnable Items
Certain items cannot be returned. If the product is damaged to a point of hazard, including broken glass, do not return the item. Contact us at info@crowsbellows.com and we figure it out together.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service at info@crowsbellows.com to request a return authorization.
Pack the item securely in its original packaging, including any accessories and documentation.
Ship the item to the address provided by our customer service team.
4. Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item, defective product). We recommend using a trackable shipping service to ensure your return is received.
5. Refunds
Once we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
6. Exchanges
If you need to exchange an item for the same item in a different size or color, please follow the return process above, and then place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of receipt. We will provide instructions for returning the item and arranging for a replacement or refund.
8. Changes to Policy
We reserve the right to update this return policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions or need assistance with your return, please contact us at info@crowsbellows.com
Last Updated: October 25, 2024